Returns & Refunds

Returns & Refunds

Returns & Refunds

If you’re shopping with us online or over the telephone, then you’ll be pleased to hear that you are covered by the Distance Selling Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.

Standard delivery

You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.

You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Please note: Any sealed and unsealed items must be returned within 28 days of purchase.

Postage will be deducted on any occasion when returning unwanted items for a refund.

8 replies on “Returns & Refunds

  • Paul Stokes

    Hi may I enquire , if you may hold a Tobeco Subtank Mini Gold Edition, till tonight will order this evening. Another question if I may isthe gold tip section metal cap drip tip section, and is there a black version with metal drip tip cap?.

    Purchased the mini in black some months ago from you when they where first available in the uk its been the best tank I have used.

    Will place order tonight

    Kind Regards
    Paul N Wales

    Reply
    • moonVapez

      hi

      we have sold out first batch and expect new batch to arrive within 7 days, get your order in as these are selling fast, they come with gold metal tip, and a plastic tip

      we will also have custom made tips for super tank minis next week,

      many thanks

      Reply
  • Christian Schmitt

    Hi,
    I bought Game of Vapez – Wildlings at your store about a month ago when I was
    in Birmingham. Do you have a distributor in Germany that sells Game of Vapez liquids?
    Or is the only way to get my hands on more a direct order from you?

    Kind regards,
    Christian

    P.S.: The Griffin RTA I also bought at your store works great!

    Reply
  • Kinghamzah

    Hi I recently ordered the blue Joyetech tap kit then received an email saying it was out of stock. I then replied to the message requesting the red product instead and I have not heard from you after this. Can you please let me know what Is going to happen next.
    Regards

    Reply
    • moonVapez

      Hi, The Red Cuboid Tap Kit was sent out today. As we received your email too late on Friday we had to send it out today. You sshould receive it soon. Thanks

      Reply

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