6 Practical Conversational AI Use Cases in Insurance

chatbot insurance claims

These documents depend on the beneficiary’s personal situation and relationship to the deceased. For example, the procedures for the spouse of the deceased will be less complex than for a non-family member. Interested to learn about our services feel free to reach our agents near you.

  • Engati provides a user-friendly platform that is easily accessible and responsive across all devices.
  • Progress has developed software named Native Chat, which the company asserts can reduce customer service expenses.
  • They automate tedious tasks, provide 24/7 customer service, and offer personalized solutions, making life easier for everyone involved.
  • However, for the successful adoption of chatbots, you must identify a fine balance between human understanding and machine intelligence.
  • Insurance executives must understand the factors that will contribute to this change and how AI will reshape claims, distribution, and underwriting and pricing.

Customer engagement shouldn’t be limited to the time your users are interacting with your chatbot. “Our chatbot end-to-end handles 80% of all queries, leaving room for agents to handle the other 20% of important tickets”, says Ankit Goenka, Head of Customer Experience, Bajaj Allianz General Insurance. For example, Bajaj Allianz General Insurance has used a chatbot on their insurance app “Farmitra”. At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. Chatbots can offer policyholders 24/7 access to instant information about their coverage, including the areas and countries covered, deductibles, and premiums.

Issuing Policies

SESTEK is a conversational automation company helping organizations with conversational solutions to be data-driven, increase efficiency and deliver better experiences for their customers. Sestek’s AI-powered solutions are built on text-to-speech, speech recognition, natural language processing and voice biometrics technologies. Rooms and airplane seats are remarkably similar, as with many insurance policies.

chatbot insurance claims

Agents may utilize insurance chatbots as another creative tool to satisfy consumer expectations and provide the service they have grown to expect. GEICO offers a chatbot named Kate, which they assert can help customers receive precise answers to their insurance inquiries through the use of natural language processing. GEICO states that customers can communicate with Kate through the GEICO mobile app using either text or voice. Conventionally insurance agents used to make house calls or even reach out digitally to explain the policy features.

Data analytics powered by chatbots

Purchasing a policy can incorporate many different factors; and filling a claim involves a complex ecosystem of providers, adjusters, agents and inspectors. Getting clarity and the support needed along the customer journey is often difficult. Thus, simplifying this process with a dependable AI bot can smoothly settle claims faster.

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